The boring infrastructure that compounds into LTV. Response windows, scripts, chargeback prevention, NPS — the operating manual most dropshippers wing.
-
The 4-Hour Response Window (and why it matters more than you think)
· 10 min · video
The SLA that lifts CSAT 35%, the staffing math, the AU timezone reality.
-
Building a Support Stack — Shopify Inbox vs Zendesk vs Gorgias
· 9 min · text
AU pricing 2026, integration depth, when each wins for dropshippers.
-
Refund and Return Scripts — The 12 Templates You Need
· 10 min · text
The complete script library: damaged, late, wrong-size, change-of-mind, fraud-claim.
-
Chargeback Prevention — The Stripe Threshold You Must Stay Under
· 11 min · video
The 0.7% Stripe limit, the 1% danger zone, the dispute-evidence playbook.
-
Handling Angry Customers — De-escalation Frameworks
· 9 min · text
The HEAR method (Hear, Empathise, Apologise, Resolve), the script library.
-
NPS and CSAT — The Two Metrics That Matter
· 9 min · video
How to measure, what good looks like for dropshippers, the AU benchmarks.
-
When to Hire Your First VA (and from where)
· 10 min · video
The A