Refund Policy

Every first payment on a paid plan (monthly or annual, Operator or Scale) is covered by a 14-day money-back guarantee. If Majorka isn’t right for you, email support within 14 days of your first charge and we will refund the full amount to your original payment method.

We may ask what didn’t work so we can improve, but answering is optional and never a condition of the refund.

Subscription renewals are generally non-refundable because we send a reminder email before every annual renewal and you can cancel anytime before the renewal date.

That said, mistakes happen. If you meant to cancel and were charged, contact us within 72 hours of the renewal charge and we will refund it in full, provided the new billing period hasn’t seen meaningful usage.

When you cancel an annual subscription after the 14-day guarantee window, your plan stays active until the end of the paid term and simply doesn’t renew.

If exceptional circumstances mean you need out mid-term, we can convert the unused portion into account credit on a prorated basis. Cash refunds beyond the guarantee window are handled case by case and are at our discretion.

Majorka Academy purchases carry a 30-day action-based guarantee. If you complete the first two modules and the exercises and still don’t feel the program is worth it, email us within 30 days of purchase for a full refund.

We ask for completed exercises because the Academy only works if you do the work, and it protects the guarantee from being abused as a free trial.

The following situations are not eligible for refunds:

Email support@majorka.com from your account email with the subject "Refund request". Include nothing else. We can see your billing history. We reply to every refund request within one business day and process approved refunds within 5 business days.

Refunds are issued to the original payment method. Bank posting times vary and can take an additional 5–10 business days depending on your card issuer.